If you cannot find the answer to your question please email [email protected]
What happens at race registration?
At race registration you will be required to collect your race items including, Kayak stickers, MTB plate, swim cap and timing band.
If you pre-ordered any merchandise, this is also collected at race registration.
Teams Only – If you have not completed your team entry you will be asked to complete paperwork! To avoid this, please ensure each of your team members have entered online prior to online entry closure.
Can I register on behalf of my team mate?
Yes – not all team members have to attend registration. One team member can collect all items.
Do all of my team members need to register at the same time?
No – only 1 person from the team needs to register
What do I need to bring to registration?
Nothing – just a smile. We will have everything you need.
Can I update team details at before race registration?
Yes, please email [email protected] by 8:00am AEDT Monday 30 October. Otherwise these changes will need to be made at race registration and a $10 fee will be incurred.
Is there any compulsory equipment for my race?
Yes, please visit our Equipment and Safety page HERE to ensure you have everything you need!
Note: A first aid kit must be carried on the mountain bike and running legs, an orange smoke flare is required for the paddle.
Is it ok if I change from an Individual to a team?
Yes – please notify us of this change ASAP. Email [email protected] to arrange this. You will be asked to pay the increase in fee difference.
I need to advise of a withdrawal, what do I do?
Email [email protected] to arrange your refund or notify us that you will not be racing.
For more information on the refund policy please CLICK HERE
Is it compulsory to attend the race briefing?
No, as long as you have read the event program and have a thorough understanding of the rules and requirements of the race.
Teams Only – What do we do with the bib and timing chip?
The bib and timing chip will be given to the runner at registration (leg 1) – the bib and timing chip is passed on to all competitors at each transition. It’s like a relay baton. The bib must be worn as the outer most garment at all times(including over the top of hydration systems/backpacks). Timing chip must be worn on the left ankle (needs to be close to the ground to ensure an accurate reading). Do not place timing bands on bike handle bars.
Where do I put the timing chip?
Your timing chip must be worn around your left ankle at all times. It needs to be on the ankle so it’s close to the timing mats. If you wear this on your wrist, we cannot guarantee you an accurate result.
Can I wear my hydro-pack or PFD over my race bib?
No, your race bib must be the outer most garment at all times. We need to be able to see your race number at all times. It will stretch.
What type of PFD (Personal Flotation Device) do I need for the paddle leg?
This must be type 2 or 3. This must be worn at all time. Your race bib must be worn over the top of this.
Do I have to wear a helmet in the paddle leg?
No.
What type of bike helmet is required for the bike leg?
Certified Bike Helmet to AUS/NZ/US standard. It must be fastened before leaving a transition area.
Is there a water station on the run leg?
No – you must carry your own hydration for ALL legs.
When should I pick up my race gear from the transition areas?
As soon as possible – It would be great if you are a team to pick up as you go. If you are an individual, perhaps have your support crew meeting you at each spot collecting your items.
What happens to items left at the transition area?
Any items left at the transition areas will be taken back to the finish line and placed in Lost Property. Please label all items clearly with your full name and contact phone number so we can try to get them back to you.
Do I have to be at presentations to collect my prize?
Yes – we encourage all winning positions to be at presentations. If you require your prize posted out, a fee of $10 will apply. Please email [email protected] to make arrangements.
Where can I view race results?
Race results can be viewed straight after the event via the Results page. We will have the full results displayed on our website soon after the event as well.
Are there cut off times for the race?
Yes, there are cut off times at each transition point that be strictly enforced. See the Cut-Off Times page for details.
Kids Adventure – Saturday
What happens at race registration?
You will be required to collect your numbered race plate, safety pins and your event gift (first 300 kids only).
If you have purchased any merchandise, please attend the ‘Merchandise’ section of the marquee to collect your items.
Does the person competing have to attend registration to collect their kit?
No, we are happy for friends/family members to collect on behalf of the competitor.
Do Kids Adventure entrants receive a finisher medal?
Yes, all Kids Adventure entrants receive a finisher medal
I need to advise of a withdrawal, what do I do?
Email [email protected] to arrange your refund or notify us that you will not be racing.
For more information on the refund policy please CLICK HERE.
Can I accompany my child around the course?
Yes, you can accompany your child around the course.
How long is the course and how long will it take to complete?
The course will take between 20 minutes and 60 minutes to finish. We encourage the kids to pace themselves and not attempt to sprint the whole way!
If You Have Other Questions About The Event, Please Don’t Hesitate To Contact Us.
T: 03 5261 5511
E: [email protected]